The experts we spoke with agreed that deleting social media posts or an entire social media profile should not be a default decision. “You shouldn’t delete posts or feeds,” Gunjan Rawal, social media strategist for Intel, tells CNBC Make It.
In fact, Rawal says that deleting information from the internet may not even be entirely possible. “Content can always be cached and it’s best to acknowledge something and move on,” she says. “Your audience tends to be more forgiving if you are honest and transparent.”
Not only is honesty the best policy, but trying to hide part of your past can actually make things worse, says Danny Rubin, author and owner of Rubin Education, a company that provides books and curriculum on business communication.
“If you’ve written something on Twitter or social media or something, it’s saved for all eternity,” argues Rubin. “You don’t want to go and delete it because the odds of it compounding and turning into a much worse situation are much greater when you start to play those games. You have to own up what you’ve done, so that life can move on.”
Rubin endorses Jeong’s process. “She stood by it and she did her best to put it in context in that she was writing this sort of ‘anti-white sentiment’ in a sarcastic tone to combat slurs that were leveled at her,” says Rubin. “If she had gone and deleted everything but someone had saved it — which plenty of people already had — and she had acted like she never did it, my guess is The New York Times would have chosen to cut their ties.”